Close More Loans with Us
Operations
The Solution-Oriented Processing Department at Success Mortgage Partners, Inc. provides the greatest customer satisfaction to our loan officers and loan partners by making their needs our number one priority. Corporate Processing will communicate to our loan officers and loan partners effectively, positively, and with the highest sense of urgency. We strive to provide the most outstanding customer satisfaction in the industry by ensuring every transaction is processed accurately and efficiently.
Underwriting
Our focus is maintaining an open line of communication between the Sales Team and the Underwriting Department. We are always looking for a way to say “yes” to a file, and to do that, it is vital to communicate with the sales team via phone rather than by email.
Our Underwriting Department comprises senior and junior underwriters divided into five teams. Each team has a leader who helps with questions from the underwriters and the sales staff, as well as queue management throughout the day.
Our goal is to maintain a 48-72 hour turn time for all new files and conditions. At the end of the month, we tend to focus on conditions to ensure that we are getting every borrower to the table for their scheduled closing so you can close more loans and borrowers can enjoy their new homes.
If you have a question on a file or need to be granted an exception, you can discuss it with your team lead. To resolve all issues with urgency, underwriting management meets to review all questions, escalations, and requested exceptions every day.
Closing
INITIAL CLOSING DISCLOSER PROCESS
The initial Closing Disclosure (CD) is sent to the borrower prior to receiving the “Clear to Close.” We do a full review of the loan initially and send the CD to the title company or attorney to collaborate. This ensures we have a more accurate bottom line on the initial CD for the borrower. We accommodate all rush requests. We offer e-delivery of the CD to borrowers, as well as shipping via U.S. mail if needed. Wet signatures are, of course, also acceptable. Once our initial review is complete and we have sent the CD to the borrower, we let you know of any items we noticed that need to be corrected, so that you have enough time before you’re clear to close.
FINAL CLOSING PROCESS
Once you receive your “Clear to Close,” we aim to have the final package to title within 4 hours of the loan being submitted to Closing. We do a quick final review of a few items and send an updated CD to title to be sure there are no additional changes needed. Once balanced with title, we wait for your approval before sending the final package to title. We can accommodate rushes for final documents.
FUNDING
We offer express funding for almost all of our loans. This means the title is not required to send any documents to get funding approval—so your clients won’t have to wait around for funds. The wire is always sent before the closing. We overfund our loans to ensure that additional funds will be readily available if there are any last-minute changes.
Post-Closing
WORKING DAILY TO HIT EVERY PERSONAL AND DEPARTMENTAL GOAL
In the post-closing department, we aim to get the loans purchased by the investors as soon as possible. We are continually looking at new processes and procedures to get the loans scanned, uploaded, reviewed, insured, and purchased by the investors as quickly as possible. Our department completes multiple functions once the loan is closed and closely follows each file to the finish line.
We look forward to working with you!
Accounting & Funding
246 years of collective accounting and funding experience.
The Accounting and Funding Department at Success Mortgage Partners, Inc. has 246 years of collective accounting and funding experience, with 54 of those years serving our team members at Success Mortgage Partners, Inc. Our department is filled with seasoned professionals with different educational and professional backgrounds. We serve our team members in-house and in the field by assisting them with payroll, accounts payable, accounts receivable, and funding-related questions and requests. We also produce monthly, quarterly, and yearly financial reports for our branch managers, executive team, and various agencies to meet all reporting requirements.
Credit Risk
You are our top priority, and we strive to exceed your expectations!
Credit Risk closely monitors and provides updates to industry changes, credit policy updates, and underwriting procedures allowing us to give you a competitive edge. We offer a vast array of programs and products. With three teams ready and able to assist, you can focus on what you do best and leave the rest to us. We are committed to your success—and make every effort to make your loans work.
SMP SCENARIO DESK
The Scenario Desk is a tool that will offer you direct access to underwriting guidelines, investor overlays, and agency guidelines allowing you to focus on your production. The Scenario Desk is accessible for income analysis, interpretation of Agency guidelines, review of unique income and credit history, and much more.
PRODUCT DEVELOPMENT
Product Development is responsible for new product development, product maintenance, and guideline management. In order to better implement procedures and ensure we remain competitive and compliant within this ever-changing industry, we are continuously improving SMP’s credit policy and underwriting procedures while proactively identifying and tracking industry changes.
SMP APPRAISAL DESK
The Appraisal Desk helps remove the middleman by working directly with the appraiser on your behalf while having the option to create your own appraisal panel if needed. We are your voice and advocate and provide only the best client service possible. You are our top priority, and we strive to exceed your expectations every day!